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Personal Accident & Health Claims

3 easy steps to make a claim

Step 1 : Notify AIG Malaysia immediately after the incident.   

Call us at 1800 88 8811
               or
Complete Personal Accident & Health Claims Form and email it to MYPAClaims@aig.com

Step 2 : Get ready the relevant basic supporting documents as per nature of claim below.

Note : We will request for additional documents depending on nature of the claim. 

  • Fully completed Personal Accident & Health Claim Form
  • Medical report form completed by treating doctor
  • Detailed post mortem report/ autopsy report or medical report if post mortem report/ autopsy report is not available
  • Death certificate
  • Police report and findings on the alleged accident
  • Driver’s licence (if deceased was driving at the time of accident)
  • Incident report issued by company (if industrial or work related)
  • Nominee’s Identity Card (if nominee is stated in the policy) or Claimant’s Identity Card and Proof of relationship (if no nominee is stated in the policy)
  • Letter of Administration/Distribution Order (if no nominee is stated in the policy or if nominee is below the age of 18 years)

 

  • Fully completed Personal Accident & Health Claim Form
  • Police report and findings on the alleged accident
  • Medical Report form completed by treating doctor
  • All available medical reports or any other document to substantiate the claim
  • Medical Specialist Report confirming the Permanent Disablement and percentage of disability for assessment done at the end of the specified period in the respective policy
  • Incident report issued by company (if industrial or work related)

Fully completed Medical Claim Form

Doctor's diagnosis note.

Proof & Duration of Admission to Hospital

 

Step 3 : Submit all the above to AIG Malaysia within 30 days of incident

Menara Worldwide,
198 Jalan Bukit Bintang,
55100, Kuala Lumpur, Malaysia

All claims will be paid to you.
- In the event of death, claims will be paid to your nominee or estate.

Please note that while our intention is to handle your claim as quickly as possible, there may be circumstances in which we deem it necessary to request further documents in addition to those mentioned above. In the event this happens, we thank you for your understanding. 

Download a Claim Form