a. A copy of your identity card, certified true copy of police report and police investigation results.
b. Historical purchase bills/warranty cards, repair/replacement bill, stop service advice/request for loss of mobile telephone & copy of state of mobile phone account (if loss of mobile phone), ATM withdrawal slip & certified true copy of updated bank book/bank state of account (ATM withdrawal protection), original key replacement receipt, copy of card registration card (key replacement cover), proof replacement of personal documents , ATM card, credit cards & loyalty card (if loss of personal document)
c. Original medical receipts for treatment of injury, medical report from attending practitioner, death certificate, burial permit, post mortem report and medical report for Total Permanent Disablement (in the event of accidental death & disablement).
Note : We may request for additional documents depending on nature of the claim.
Mail to the following address:
Level 18, Menara Worldwide,
198 Jalan Bukit Bintang,
55100, Kuala Lumpur, Malaysia
Please note that while our intention is to handle your claim as quickly as possible, there may be circumstances in which we deem it necessary to request further documents in addition to those mentioned above. In the event this happens, we thank you for your understanding.