Claims Service

AIG has more than 10,000 claims professionals managing claims worldwide; with over 500 in Southeast Asia. AIG’s vast international network - with representation in approximately 160 countries and jurisdictions - translates into service advantages that you will be hard-pressed to find anywhere else.

With AIG, you can be confident that you will receive a high standard of claims service, anytime, anywhere.

Benefits Without Boundaries

Whether we quickly reach an auto accident or whether we deploy our catastrophe response team to an earthquake, typhoon or tsunami - you can rest assured that we will be there to assist you. AIG empowers its local and regional claims teams. As a result, our teams manage your claim effectively from day one, drawing on their first-hand knowledge of the risks, business practices and regulatory issues unique to Malaysia.

Customer-Focused Service

Our claims team will manage your claim in a consistent and fair manner that is pro-active and transparent. For our large and multinational customers, we offer a tailor-made claims service that meets customers’ requirements - Claims Account Relationship Management.

Technical Superiority

Our claims teams' technical expertise provides another distinct advantage for you - one that is recognised industry-wide. Euromoney’s insurance poll in 2009 ranked AIG number one for Claims Resolution. In Southeast Asia, Thailand was nominated Best for Claims Resolution in 2008 and 2009. We have extensive experience handling all types of claims: from automobile, homeowners and travel to complex industrial and multi-jurisdictional litigation claims.

Claims Account Relationship Management

Our claims account relationship managers work with our claims teams across all regions to ensure consistency and clarity of service. We work with brokers and customers to agree a clear benchmark for expectations, as well as establishing channels of communication. We build the working relationship between customers, brokers and claims teams that will deliver our claims service.

Contact us to make a claim


Head Office:

AIG Malaysia Insurance Berhad (200701037463)
P O Box 11768
50756 Kuala Lumpur.

Branches address here.

Contact Information

Toll Free : 1800 88 8811 (Within Malaysia)
                  : +603 2118 0188 (Outside Malaysia)

Fax: +603 2118 0288


Operation hours: Monday to Friday, 9am to 5pm (except public holidays)