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#JagaTalks on Motor Insurance

In this first episode, get to know the ins and outs of AIG Car Insurance by watching the clip below. #AIGJagaYou

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Life has plenty of journeys. Keep those journeys going with AIG Car Insurance - awarded Malaysia's “Motor Claims Insurer of the Year”.

We provide comprehensive protection for you and your car, covering you against damage to your own vehicle due to accident, fire and theft. We also cover your liabilities to other parties such as damage, injury or death to the other party and their vehicle.

Our most popular features include

Award Winning Claims Services*

Fastest claims turnaround time

1 Year Warranty
on repairs done at our panel workshop

Road Assistance Service

24 Hours, 7 Days
Just Call : 1800 88 6990

Instant Renewal/Transfer Online
Instant update of JPJ status & road tax renewal service included. Renew online here>

* AIG Malaysia is awarded “Best Automotive Claims Management Service” by Malaysia’s Motordata Research Consortium (MRC)

Now with FREE Road Assistance Service

With every Comprehensive Car Insurance coverage purchased, you'll be entitled for free road assistance. We'll help solve your vehicle inconveniences during your car breakdown including:

Accident Assistance

Change of Punctured Tyre

Change of Battery

Towing Service

Just Call : 1800 88 6990

Road Assistance Services provided by Automotive Management Assist

About Liberalisation of Motor Insurance - effective 1st July 2017

Learn how you can make a difference in the Liberalisation of Motor Insurance this July 2017


Source : A public message brought to you by Persatuan Insurans Am Malaysia (PIAM) and Malaysian Takaful Association (MTA)

In partnership with, we found out how much you may know about Motor Insurance Liberalisation. 

Learn more about how it will affect you >

Source :

Click here for Frequently Asked Questions (FAQS) On Liberalisation Of The Motor Tariff


Vehicle damage due to accident

If your vehicle is damaged after an accident, just bring it in for repairs to our panel workshop and we will take care of the bills. Our dedicated auto claim specialists will liaise with the workshop on accident-related repair costs.

Coverage for vehicle fire & theft

We'll reimburse you the market value/agreed value* of your car, in the event of theft or total loss caused by fire. Just make sure you lodge a police report immediately.

*If your vehicle is covered with an agreed value policy.

Privileges at our panel repair workshop

For your vehicle repairs at our panel workshop, you'll be entitled to enjoy 1 year warranty on all repairs done.

Customisable add-on coverage

We offer a selection of add-on coverage, which suits you and your vehicle while on the road. For an extra premium, you can choose to extend selected coverage such as windscreen, passenger protection plan, special perils (in case of flood or natural events) or accident guard.

Full payout on total car damage

If your vehicle is covered with an agreed value1 policy with us, you'll get the full pay-out on total car damage. It's always recommended to get covered with us on agreed value1 policy.

1 Initial agreed insured value instead of the depreciating market value of your car

Road Assistance Service

With every Comprehensive Car Insurance coverage, you'll be entitled for free road assistance, offering services such as change of punctured tyre, battery, towing service, accident assistance, out of petrol and more.

Easy renewal online in 4 easy steps!

What you’ll need to get a quote and renew online?

Your car details

- Have your car chassis and engine number handy. It'll be even quicker!

Details of yourself and named driver

Choose to include Road Tax Renewal Service with Delivery

- only for vehicles used in West Malaysia

Malaysia issued credit/debit card for payment

See how our new online service is made easier for you

Start your Car Insurance and Road Tax renewal here

If you face difficulty renewing online, just email us at for assistance.

Popular useful tools

Downloads & Claims


This policy provides insurance against damage to your own vehicle and/or your liabilities to other parties such as injury or death and damage to other parties’ property as a result of a motor accident depending on type of cover selected. 

With AIG’s Comprehensive Car Insurance, you will enjoy coverage for:

  • Accidental, fire damage or theft of your vehicle;
  • Death of or bodily injury to the third party;
  • Third party property loss or damage.

Duration of cover is for one year and renewable upon policy expiry. 
To check your car insurance expiry date, please visit JPJ

We also provide Free 24 hours, 7 days Road Assistance Service for all Comprehensive Car Insurance policies.

You can renew your auto insurance in any of the following method: 

1. Renew online in just 4 easy steps, now including road tax renewal service; or 
2. Locate & contact an agent to perform renewal; or 
3. Walk in to your nearest AIG Malaysia customer service counter to perform renewal.

We provide Road Tax renewal service with FREE Delivery when you renew your Auto Insurance online with us.

Question Answer
Is the road tax renewal service applicable for vehicles used in West Malaysia & East Malaysia?

This service is currently available only for vehicles used in West Malaysia.

For vehicles used in East Malaysia, you can still renew your auto insurance online (without selecting road tax).

What type of charges are involved when I renew road tax with AIG Auto Insurance online? You'll only be charged for road tax fee (West Malaysia rate applies). No charges will be imposed for delivery fee & service charge, as this is a complimentary service by AIG.
When will I receive my road tax after I have renewed it here? Klang Valley: 3 working days
Peninsular/West Malaysia : within 3-4 working days
Sabah & Sarawak : within 6 working days
Who will deliver the road tax to me? All deliveries are facilitated by MyEG Services Logistic Officers.
I've renewed my car insurance with road tax renewal online with AIG. I haven't receive my road tax as per expected delivery date. What do I do?

You can check your road tax delivery status via the following method :

  • Online via MyEG website here
  • Call MyEG customer service at +603.7801 8888
  • Call AIG Malaysia to enquire further at 1800 88 8811

The total premium that you have to pay depends on the following factors: 

  • The cubic capacity of the vehicle and the sum insured – this is regulated by the Malaysian Motor Tariff;
  • Our underwriting requirements which will look into your age, gender and marital status, the age of your vehicle;
  • Your claims experience, usually reflected by your No Claims Discount entitlement; or the additional cover you select. 
    Premiums are inclusive of Goods & Services Tax (GST) of 6%. 
Stamp duty: RM10.00 
Premiums are inclusive of Goods & Services Tax (GST) of 6%. 
  • Terms and conditions are subject to Malaysian Motor Tariff and our internal underwriting guidelines.
  • The excess that is the amount of loss you have to bear in the event of an accident. There is an additional excess of RM400 in case of accident where your vehicle is driven by a person not named in your policy (for Comprehensive Private Car).
  • You must ensure that your vehicle is insured at the appropriate amount.
  • You have to maintain your vehicle in a roadworthy condition.
  • Motor Insurance is a Cash Before Cover policy. You have to make payment for issuance of covernote & policy before coverages takes effect.
  • Importance of disclosure:
    - You must ensure that all your answers to the questions are full, complete, correct and honest and to the best of your knowledge. This duty applies from the time you first signed up for the policy, when the terms are varied and at the time you renew your policy with us. 
    - You have a duty to inform AIG Malaysia of any change in the information given to us earlier before we issue the policy schedule to you, before you renew or change any of the terms of your policy, and if you don’t your policy may be cancelled, treated as if it never existed or refusal or reduction of your claim. 

This policy does not cover your own death or bodily injury due to a motor accident.

You may cancel your policy at any time by giving written notice to us. Upon cancellation, you are entitled to a refund of the premium, provided that we have not paid a claim against your policy. A minimum premium of RM50 will be retained and the balance will be calculated on short-period rates or pro-rate, depending on whether your policy is a first year or a renewal policy with us.

AIG Malaysia gives you 24/7 online convenience to update your policy contact information here
At your convenience, you can now do the following updates online
1. Mailing Address 
2. Email Address 
3. Contact Number 

Should you require additional information about motor insurance, please refer to the insurance info booklet on ‘Motor Insurance’, available at all our branches or you can obtain a copy from your insurance agent or visit
If you have any enquiries, please contact us at: 

AIG Malaysia Insurance Berhad

Menara Worldwide

198 Jalan Bukit Bintang

55100 Kuala Lumpur

Walk In Service Counter : Level 17 

Contact Information

Toll Free 1800-88-8811 (within Malaysia)

General Line 603-21180188

Fax 603-2118 0288


Operation Hours

Monday to Friday, 9am to 5pm (except Public Holidays)