Please be informed that our Main Servicing Counter (previously located at Menara Worldwide) is now stationed at A-13-1, 1st Floor, Block A, Jaya One 72A, Jalan Profesor Diraja Ungku Aziz, 46200 Petaling Jaya (PJ Branch Office).

Alternatively, you can visit any of our Branch Offices Click here

For all claims submissions click here

We thank you for your kind attention and support.

Contact Us

Toll Free : 1800 88 8811 (Within Malaysia)
                  : +603 2118 0188 (Outside Malaysia)
Fax : +603-2118 0288
Email :

Operation hours:
9.00am - 5.00pm
Monday to Friday, excluding Public Holidays

Mailing Address


AIG Malaysia Insurance Berhad (200701037463)
P O Box 11768
50756 Kuala Lumpur.

Branch Offices

Operating Hours : 9.00am - 4.45pm
(Lunch Break : 12.00 - 1.00pm)


1-2-14 & 1-2-15 E-Gate, 
Lebuh Tunku Kudin 2,
11700 Gelugor, Penang.
Get Directions


A-13-1, 1st Floor, Block A, Jaya One 72A,
Jalan Profesor Diraja Ungku Aziz,
46200 Petaling Jaya, Selangor.
Get Directions


No. 183, Jalan Munshi Abdullah (Ground Floor),
75100 Melaka.
Get Directions

Johor Bahru

E-3-5, Block E, Pusat Komersial Bayu Tasik,
Persiaran Southkey 1, Taman Kota Southkey,
80150 Johor Bahru, Johor Darul Takzim
Get Directions


D-23-2 & D-23A-2 (2nd Floor),
Block D, Unit 23 & 23A, KK Times Square Phase 1,
88100 Kota Kinabalu, Sabah.
Get Directions


Suite G08, Ground & 1st Floor, Crown Towers,
No. 88 Jalan Pending,
93450 Kuching, Sarawak.
Get Directions

Media Enquiries Contact

For media enquiries, please contact:

Corporate Communications
AIG Malaysia Insurance Berhad

Complaint Process

Step 1: Complaint Detail
We are committed to providing efficient and effective services in handling your feedback and complaint. You can file your feedback or complaint via the following channels.

Write to us at:

AIG Malaysia Insurance Berhad (200701037463)
Complaints Handling Unit
P O Box 11768
50756 Kuala Lumpur

Contact Information

Toll Free : 1800 88 8811 (Within Malaysia)
                  : +603 2118 0188 (Outside Malaysia)
Email :
Visit any of our Branch Office nearest to you

Step 2: Acknowledge Complaint
We will acknowledge receipt of your feedback within 3 days. We will contact you for further information if required and provide you with a full reply within 14 days.

Step 3: Review by External Body
Should you find the outcome of your complaint is not satisfactory, you may proceed to contact:

Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)
Address: Level 14, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Phone : 03 - 2272 2811
Fax : 03 - 2272 1577
Email :

Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (BNMLINK)
Mailing Address : BNMTELELINK, Bank Negara Malaysia, P.O Box 10922, 50929 Kuala Lumpur
Phone : 1 300 88 5465 (1-300-88-LINK) or 03 2174 1717 (Overseas)
Fax : 03 2174 1515

Physical Visits : BNMLINK will receive visitors by appointment only. You may request for an appointment through their website or telephone.

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Customer Service Charter

Click here to download our Customer Service Charter.