Announcement
Please be informed that our Main Servicing Counter (previously located at Menara Worldwide) is now stationed at A-13-1, 1st Floor, Block A, Jaya One 72A, Jalan Profesor Diraja Ungku Aziz, 46200 Petaling Jaya (PJ Branch Office).
Alternatively, you can visit any of our Branch Offices Click here
For all claims submissions click here
We thank you for your kind attention and support.
Contact Us
Toll Free : 1800 88 8811 (Within Malaysia)
: +603 2118 0188 (Outside Malaysia)
Fax : 603-26854896
Email : AIGMYCare@aig.com
Operation hours:
9.00am - 5.00pm
Monday to Friday, excluding Public Holidays
Mailing Address
KUALA LUMPUR (HEAD OFFICE)
AIG Malaysia Insurance Berhad (200701037463)
Menara Worldwide
198 Jalan Bukit Bintang
55100 Kuala Lumpur.
Branch Offices
Operating Hours : 9.00am - 4.45pm
(Lunch Break : 12.00 - 1.00pm)
Penang
|
| Selangor A-13-1, 1st Floor, Block A, Jaya One 72A, |
| Melaka No. 183, Jalan Munshi Abdullah (Ground Floor), |
| Johor Bahru E-3-5, Block E, Pusat Komersial Bayu Tasik, |
| Sabah D-23-2 & D-23A-2 (2nd Floor), |
| Sarawak Suite G08, Ground & 1st Floor, Crown Towers, |
| 1st Floor, Lot 1264, Centre Point, 98000 Miri, Sarawak. Get Directions |
Media Enquiries Contact
For media enquiries, please contact:
Corporate Communications
AIG Malaysia Insurance Berhad
Email: CorporateCommunications@aig.com
Complaint Process
Step 1: Complaint Detail
We are committed to providing efficient and effective services in handling your feedback and complaint. You can file your feedback or complaint via the following channels.
Write to us at:
AIG Malaysia Insurance Berhad (200701037463)
Complaint Handling Unit
Menara Worldwide
198 Jalan Bukit Bintang
55100 Kuala Lumpur
Contact Information
Toll Free : 1800 88 8811 (Within Malaysia)
: +603 2118 0188 (Outside Malaysia)
Email : AIGMYCare@aig.com
or
Visit any of our Branch Office nearest to you
Step 2: Acknowledge Complaint
We will acknowledge receipt of your feedback within 3 working days. We will contact you for further information if required and provide you with a full reply within 14 days.
Step 3: Review by External Body
Should you find the outcome of your complaint is not satisfactory, you may proceed to contact:
Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)
Address: Level 14, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Phone : 03 - 2272 2811
Fax : 03 - 2272 1577
Email : enquiry@ofs.org.my
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (BNMLINK)
Mailing Address : BNMTELELINK, Bank Negara Malaysia, P.O Box 10922, 50929 Kuala Lumpur
Phone : 1 300 88 5465 (1-300-88-LINK) or 03 2174 1717 (Overseas)
Fax : 03 2174 1515
Physical Visits : BNMLINK will receive visitors by appointment only. You may request for an appointment through their website or telephone.
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Customer Service Charter
Click here to download our Customer Service Charter.