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Announcement
Dear Valued Customers,
AIG has declared a day off for our employees on Friday, April 10, 2020. Our Call Center remains operational during this time should you need any assistance.
For enquiries or assistance, please contact us on 1800-88-8811, from 9.00am to 5.00pm or email us at AIGMYCare@aig.com.
Operating Hours During Movement Control Order
The rapidly evolving spread of COVID-19 continues to present unique challenges that require us to adapt quickly based on new developments. AIG remains focused on protecting the safety of our people, as well as ensuring we can continue to meet the needs of our customers, agents and other stakeholders.
As a precautionary measure, effective immediately, all AIG branches in Malaysia will be closed until further notice. AIG Malaysia has initiated business continuity actions to continue to provide service and support to our customers; please follow the guidance below:
- For all claim submissions click here.
- For all other enquiries please contact us at:
- Toll free: 1800 88 8811
- Fax : 603-26854896
- Email : AIGMYCare@aig.com
Our customer service teams are operational, though there may be processing delays under these circumstances. We thank you for your patience and understanding during this period.
AIG Malaysia
Contact Us
Toll Free : 1800 88 8811
Fax : 603-26854896
Email : AIGMYCare@aig.com
Operation hours:
Monday to Friday, 9am to 5pm (except public holidays)
Office Addresses
| Office Address | Operating Hours (Monday to Friday, except public holidays) |
|---|---|
Kuala Lumpur (Head Office) AIG Malaysia Insurance Berhad
|
Walk In Service Counter : Level 17 9am to 4.45pm |
Penang 1-02-14, 1-02-15 & 1-02-21 E-Gate,
|
9am to 4.45pm |
1st Floor, No 50,
|
9am to 12.30pm, 1.30pm to 4.45pm |
| Kedah No. 5, 2nd Floor,
|
9am to 12.30pm, 1.30pm to 4.45pm |
| Perak No. 15, Persiaran Greentown 4,
|
9am to 12.30pm, 1.30pm to 4.45pm |
| Selangor A-13-1, 1st Floor, Block A,
|
9am to 4.45pm |
36-1 (1st Floor), Jalan Tiara 2D/KU1,
|
9am to 12.30pm, 1.30pm to 4.45pm |
1st Floor, 32-1, Jalan Putra 2,
|
9am to 12.30pm, 1.30pm to 4.45pm |
| Melaka No. 183, Jalan Munshi Abdullah (Ground Floor),
|
9am to 12.30pm, 1.30pm to 4.45pm |
| Pahang No. 95, Jalan Tun Ismail,
|
9am to 12.30pm, 1.30pm to 4.45pm |
| Johor Bahru No. E-3-5, Block E,
|
9am to 4.45pm |
| Sabah D-23-2 & D-23A-2 (2nd Floor),
|
9am to 4.45pm |
Ground Floor, AS TB4536, LOT 61,
|
9am to 12.30pm, 1.30pm to 4.45pm |
| Sarawak Suite G08, Ground & 1st Floor, Crown Towers,
|
9am to 12.30pm, 1.30pm to 4.45pm |
| 1st Floor, Lot 1264, Centre Point, 98000 Miri, Sarawak. Get Directions |
9am to 12.30pm, 1.30pm to 4.45pm |
Media Enquiries Contact
For media enquiries, please contact:
Corporate Communications
AIG Malaysia Insurance Berhad
Email: CorporateCommunications@aig.com
Complaint Process
Step 1: Complaint Detail
We are committed to providing efficient and effective services in handling your feedback and complaint. You can file your feedback or complaint via the following channels. Write to us at:
AIG Malaysia Insurance Berhad
Complaints Handling Unit
Service Counter
Level 17, Menara Worldwide
198 Jalan Bukit Bintang
55100 Kuala Lumpur
Contact Information
Toll Free 1800-88-8811 (within Malaysia)
General Line 603-21180188
Fax 603-26854896
Email AIGMYCare@aig.com
Operation Hours
Monday to Friday, 9am to 5pm (except Public Holidays)
or visit our Head Office or any of our Branch Office as stated above.
Step 2: Acknowledge Complaint
We will acknowledge receipt of your feedback within three working days whilst we look into the matter you raised. We will contact you for further information if required within seven working days and for straightforward cases, provide you with a full reply within 14 working days.
Step 3: Review by External Body
If the outcome of your complaint is not handled to your satisfaction, you can write to:
Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)
Level 14, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Phone : 03 - 2272 2811
Fax : 03 - 2272 1577
Email : enquiry@ofs.org.my
or
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur
Phone : 603 2698 8044 extension 8950 / 8958 (BNMLINK general line)
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Phone : 1 300 88 5465 (1-300-88-LINK) or (Overseas: 603 2174 1717)
Fax : 603 2174 1515
E-mail : bnmtelelink@bnm.gov.my
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
Customer Service Charter
Click here to download our Customer Service Charter.