Step 1: Complaint Detail
We are committed to providing efficient and effective services in handling your feedback and complaint. You can file your feedback or complaint via the following channels.
Write to us at:
AIG Malaysia Insurance Berhad (200701037463)
Complaints Handling Unit
P O Box 11768
50756 Kuala Lumpur.
Contact Information
Toll Free : 1800 88 8811 (Within Malaysia)
: +603 2118 0188 (Outside Malaysia)
Email : AIGMYComplain@aig.com
or
Visit any of our Branch Office nearest to you
Step 2: Acknowledge Complaint
We will acknowledge receipt of your feedback within 3 days. We will contact you for further information if required and provide you with a full reply within 14 days.
Step 3: Review by External Body
Should you find the outcome of your complaint is not satisfactory, you may proceed to contact:
Financial Markets Ombudsman Service (FMOS)
(Formerly known as Ombudsman for Financial Services)
Address: Level 14, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.
Phone: 03 – 2272 2811
Website: www.fmos.org.my
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (BNMLINK)
Mailing Address : BNMTELELINK, Bank Negara Malaysia, P.O Box 10922, 50929 Kuala Lumpur
Phone : 1 300 88 5465 (1-300-88-LINK) or 03 2174 1717 (Overseas)
Fax : 03 2174 1515
Physical Visits : BNMLINK will receive visitors by appointment only. You may request for an appointment through their website or telephone.
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)
