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Step by Step Claims Guideline

Step 1 : Notify AIG Malaysia immediately after the incident, via the following methods.

Step 2 : AIG issues acknowledgement letter within 3 working days.

Step 3 : Upon request, submit all required documents to AIG, via the following methods.

Step 4 : After complete submission of all required documents, AIG will revert to you within 14 working days.

Step 5 : AIG will notify claims status.

  • If claim is approved, settlement acknowledgement / offer letter along with the Loss & Subrogation Receipt will be issued. Upon return of signed offer letter, claims e-payment will be processed within 7 working days.
  • If claim is rejected, you will receive a denial letter with reason.

Claims Supporting Documents - Checklist

All types of claims

  • Completed claims form
  • Copy of insured's IC
  • Historical purchase receipts/warranty card of the items claimed
  • Photographs of the damaged items/ area or location of where items were placed before incident
  • Copy of Police report (for all claims involving theft)

Note: Other documents may be requested to fully review your claim.

Download a Claim Form