Home Claims

Step 1 : Notify AIG Malaysia immediately after the incident, via the following methods.

• Call our Call Centre at 1800 88 8811 immediately after the incident; or
• Complete Home Claims Form and submit to any AIG branches or email it to AIGMYCare@aig.com

Step 2 : AIG issues acknowledgement letter within 3 working days.

Step 3 : Upon request, submit all required documents to AIG, via the following methods.

• Email to AIGMYCare@aig.com; or
• Submit to any AIG branches

Step 4 : After complete submission of all required documents, AIG will revert to you within 14 working days.

Step 5 : AIG will notify claims status.

• If claim is approved, settlement acknowledgement / offer letter along with the Loss & Subrogation Receipt will be issued. Upon return of signed offer letter, claims e-payment will be processed within 7 working days.
• If claim is rejected, you will receive a denial letter with reason.
  

All types of claims

• Completed claims form
• Copy of insured's IC
• Historical purchase receipts/warranty card of the items claimed
• Photographs of the damaged items/ area or location of where items were placed before incident
• Copy of Police report (for all claims involving theft)

Note: Other documents may be requested to fully review your claim.

Home Claims Form