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4 easy steps to make a claim

Step 1 : Notify AIG Malaysia immediately after the incident    

Call us at 1800 88 8811
Complete Claims Notification Form and email it to

Step 2 : Complete the relevant additional incident form

a. Personal Accident Claim Form, in the event of fatal injury due to burglary/robbery.

Step 3 : Attached all relevant supporting documents

a. Certified true copy of police report & investigation results, details of insured and other household member's home content policy
b. Photographs depicting point of forcible entry and place where stolen items were placed before loss
c. Historical purchase bills / warranty cards, repair / replacement bills 
d. Original medical receipts for treatment of injury, medical report from attending practitioner, death certificate, burial permit, post mortem report and medical report for Total Permanent Disablement (in the event of accidental death & disablement) 

Note: We may request for additional documents depending on nature of the claim.

Step 4 : Submit all the above to AIG Malaysia within 30 days of incident

Mail to the following address:

Level 18, Menara Worldwide,
198 Jalan Bukit Bintang,
55100, Kuala Lumpur, Malaysia

Please note that while our intention is to handle your claim as quickly as possible, there may be circumstances in which we deem it necessary to request further documents in addition to those mentioned above. In the event this happens, we thank you for your understanding.

For further inquiries related to claims, please call us at 1800 88 8811 or email to

Download a Claim Form