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New Debit Card Update

Dear Valued Policyholders,

If your debit cards are set to expire, this is a friendly reminder to please update your new debit card details with us to avoid any disruptions to your ongoing insurance coverage through your auto debit arrangement with us.

Please update us promptly of your new debit card details by either calling us at our toll-free number 1 800 8888 11 (9am to 5pm; Monday to Friday); or completing the Direct Debit Authorization Form and emailing it to us at Please also inform us if the new debit card details is to be applied for more than one policy held with AIG Malaysia.

We thank you in advance and look forward to continuing to meet your insurance needs.

The AIG Malaysia Team

Introducing MyGuardian PA, a Personal Accident plan that meets your need

A personal accident plan that provides comprehensive coverage to protect you from medical expenses, loans, bills and more. Get your personal accident plan today! Find out more here>

Protect what you truly love with AIG's MyGuardian PA, personalized protection designed for you and your loved ones.

Operating Hours Update

As we continue to monitor the spread of COVID-19 globally, the safety and well-being of our employees, agents and customers remain our top priority.

As a precautionary measure, all physical AIG branches and our Menara Worldwide office will remain closed until further notice. However the entire AIG team, including our Customer Service teams, continue to operate and can be reached via:

  • For all claim submissions click here
    • Service requests and claims can also be delivered to the Registration counter located in the lobby of the AIG Menara Worldwide office.
  • For all other enquiries please contact us at:

Alternatively, if you need assistance or a quote from one of our friendly agents, please visit to locate an agent near you.

We thank you for your and understanding and look forward to continuing to meet your insurance needs.

The AIG Malaysia Team

Updated: September 10, 2020

Policy Contact Information Update

Dear Valued Customers,

In an effort to effectively communicate with you and keep you updated on important notifications from AIG, we ask that you take a few moments to update your following details with us:

  • Email address
  • Mobile number

Please either reach out to our Customer Care team at 1 800 88 8811 or email us at to update the above required details.

Our operating hours are from 9.00am to 5.00pm, Monday to Friday, excluding Public Holidays.

Smart Auto, a flexible add-on protection for your car

Introducing our new Smart Auto packages, designed to give you the most flexible and value for money coverage for your car related needs.

We offer 3 affordable add-on packages to complement your car insurance needs, with key benefits like cash compensation, daily cash allowance, transportation fare, vehicle break-in and more.

Learn more about Smart Auto here>

About AIG

We have been serving the Malaysian community since 1953, offering innovative solutions to the changing needs of individuals and corporate clients.