New Service Tax Rate effective 1st March 2024

Pursuant to the 2024 Budget presented by the Finance Minister on 13 October 2023, the Service Tax (ST) rate will be increased from 6% to 8%, effective 1 March 2024 (“Effective Date”). Pending the publication of the gazette order and further information from the relevant authorities, 8% ST will be applicable for:

  • All policies (new and renewal) transacted on or after 1 March 2024 with inception/renewal dates on or after 1 March 2024; and
  • The current 6% policy premium rate remains until 29 February 2024 which includes policies fully paid in advance before 1 March 2024 for coverage spanning across the Effective Date.

The Company reserves the right to collect the Service Tax due on the policy premium from the Effective Date and any other period stipulated and legislated by the Government of Malaysia.

Stamp duty exemption for our policyholders

Stamp Duty Exemption Orders for certain insurance policies gazetted, effective 1 January 2022. Learn more here>

Announcement for our policyholders

Special advise for our Policyholders who have been affected by the recent floods

Dear Valued Policyholders,

AIG is here to “Jaga You” in this difficult time. If you have been affected by the recent floods, for claims advice or to report a claim, please call our toll free hotline 1 800 88 8811 (within Malaysia) / +603 2118 0188 (outside Malaysia) from 9am to 5pm; Monday to Friday or email or contact your Servicing Agent.       

AIG Malaysia

New Debit Card Update

Dear Valued Policyholders,

If your debit cards are set to expire, this is a friendly reminder to please update your new debit card details with us to avoid any disruptions to your ongoing insurance coverage through your auto debit arrangement with us.

Please update us promptly of your new debit card details by either calling us at our toll-free number 1 800 8888 11  (within Malaysia) / +603 2118 0188 (outside Malaysia) from 9am to 5pm; Monday to Friday or completing the Direct Debit Authorization Form and emailing it to us at Please also inform us if the new debit card details is to be applied for more than one policy held with AIG Malaysia.

We thank you in advance and look forward to continuing to meet your insurance needs.

The AIG Malaysia Team

Policy Contact Information Update

Dear Valued Customers,

In an effort to effectively communicate with you and keep you updated on important notifications from AIG, we ask that you take a few moments to update your following details with us:

  • Email address
  • Mobile number

Please either reach out to our Customer Care team at 1 800 88 8811  (within Malaysia) / +603 2118 0188 (outside Malaysia) from 9am to 5pm; Monday to Friday or email us at to update the above required details.

Our operating hours are from 9.00am to 5.00pm, Monday to Friday, excluding Public Holidays.

Smart Auto, a flexible add-on protection for your car

Introducing our new Smart Auto packages, designed to give you the most flexible and value for money coverage for your car related needs.

We offer 3 affordable add-on packages to complement your car insurance needs, with key benefits like cash compensation, daily cash allowance, transportation fare, vehicle break-in and more.

Learn more about Smart Auto here>

About AIG

We have been serving the Malaysian community since 1953, offering innovative solutions to the changing needs of individuals and corporate clients.