Bank Negara Malaysia (BNM) had reviewed the insurance industry’s clients’ charters and advised that the industry establish processes to measure services against the published charters for long-term benefits.

In order to measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged Nielsen Malaysia (www.nielsen.com/my) to conduct a survey. The survey will be ongoing from 20 June - 7 September 2018.

Should you be approached for this survey (through phone calls/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future. Click here to download our Customer Service Charter.

In case of any doubt or if you wish to re-confirm this survey, kindly do call our customer service number at 1800-88-8811.
 

Starting 1st June 2018, Goods & Services Tax ("GST") is reduced to 0%. As we understand the importance of renewing your Car Insurance early, as to avoid fines and to get your road tax on time, AIG would Jaga you by refunding the GST amount(s) you may have incurred when purchasing our Car Insurance policy in advance.

If your policy is effective 1st June 2018, you would be entitled for the GST refund. Just complete & sign the GIRO Form and email to AIGMYCare@aig.com with the subject GST refund* or submit to the branches by 30th June 2018.

You may download the GIRO form here.

*Terms and conditions apply.

Please be informed that effective 1st June 2018, the rate of GST is amended from 6% to 0%. The new rate will apply to all policies moving forward.
 

Only 3 information needed to start renewing with AIG.

1. Vehicle Number
2. IC Number
3. Place of Use (West Malaysia / Sabah & Sarawak)

Find out more >

With emphasis on “Jaga” or Care, we are proud to release an educational content series that serves to simplify and demystify what general insurance is all about.

Be sure to follow the content and community updates here in our Facebook.
 

#JagaTalks - Episode 1 What is Motor Insurance?

We announced our partnership with Lazada Malaysia, making us the first insurer to offer affordable insurance on their platform.

The Lazada Online Revolution begins on Saturday 11 November to 12 December 2017. This is the first time AIG Malaysia is participating in such an online sale.

Checkout our official store here>

Learn how you can make a difference in the Liberalisation of Motor Insurance this July 2017

Click here for Frequently Asked Questions (FAQS) On Liberalisation Of The Motor Tariff