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Operating Hours Update

As we continue to monitor the spread of COVID-19 globally, the safety and well-being of our employees, agents and customers remain our top priority.

As a precautionary measure, all physical AIG branches and our Menara Worldwide office will remain closed until further notice. However the entire AIG team, including our Customer Service teams, continue to operate and can be reached via:

  • For all claim submissions click here
    • Service requests and claims can also be delivered to the Registration counter located in the lobby of the AIG Menara Worldwide office.
  • For all other enquiries please contact us at:

Alternatively, if you need assistance or a quote from one of our friendly agents, please visit www.aig.my/find-an-agent to locate an agent near you.

We thank you for your and understanding and look forward to continuing to meet your insurance needs.

The AIG Malaysia Team

Updated: September 10, 2020

Policy Contact Information Update

Dear Valued Customers,

In an effort to effectively communicate with you and keep you updated on important notifications from AIG, we ask that you take a few moments to update your following details with us:

  • Email address
  • Mobile number

Please either reach out to our Customer Care team at 1 800 88 8811 or email us at AIGMYCare@aig.com to update the above required details.

Our operating hours are from 9.00am to 5.00pm, Monday to Friday, excluding Public Holidays.

Smart Auto, a flexible add-on protection for your car

Introducing our new Smart Auto packages, designed to give you the most flexible and value for money coverage for your car related needs.

We offer 3 affordable add-on packages to complement your car insurance needs, with key benefits like cash compensation, daily cash allowance, transportation fare, vehicle break-in and more.

Learn more about Smart Auto here>

Windscreen Repair At Your Home!

AIG now offers windscreen repair, right at your home. It’s as easy as making a call and setting the date with our windscreen repair panel workshop nearest to you. Visit our windscreen repair workshop locator and FAQ here>

This service is applicable for AIG Car Insurance policyholders, with windscreen coverage add-on.

Terms and Conditions apply. Service available in select states within West Malaysia.

Online Services

AIG Car Insurance, online renewal with Road Tax Renewal Service!

About AIG

We have been serving the Malaysian community since 1953, offering innovative solutions to the changing needs of individuals and corporate clients.