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Safety Tips

Protect Yourself From Phishing Attacks

Recently, there has been a rise in phishing attacks that target customers of financial institutions. Phishing messages may be communicated through various means such as through phone calls, text messages, emails, and even social media messages and which may appear to be originating from a legitimate or official source.

At AIG, we are committed to protecting the information of our customers. However, customer vigilance remains of paramount importance. The following are some important steps that you can take to help protect yourself from cyber-attacks and scams.

Here are 4 tips to protect yourself:

Commonly used online passwords like “123456” and “password” are easy to remember but also easy to hack. This will put your account at risk. Always protect yourself with a strong password.

  Tips on creating a strong password:

  • You may want to use passphrases for your passwords. A passphrase is a phrase that is easy for you to remember but modified with a combination of upper and lower case letters, numbers and special characters. For example, the phrase I like sailing on the sea can be modified to create the passphrase ilikeSa!ling3onthesea.    
  • Put upper case letters, numbers and symbols in the middle of the password—not at the beginning or the end.
  • Add spaces to your password.
  • Use a different strong password for your various accounts.

When accessing AIG platforms, key in the domain name of the official AIG site you wish to access in your browser. Always check that the domain name begins with "https" and that the website you are visiting belongs to AIG.

   The official AIG domain in Malaysia is:

  • https://www.aig.my

AIG will never ask for your bank account details, online account ID, password, one time password (OTP) or multifactor authentication over the phone, email or text message. Do not divulge confidential information such as account ID, passwords, PINs or OTPs to anyone.

DO NOT assume that messages sent in the same conversation thread are from the same sender. Scammers can masquerade as legitimate senders. If something about a conversation or request is unusual or does not feel right (for example, change in writing style), do not reply or act on it and call AIG's Contact Details Toll Free : 1800 88 8811 (Within Malaysia) +603 2118 0188 (Outside Malaysia) 

Cyber scams can be devastating. By working together, we can help to prevent crimes.

Call us immediately at 1800 88 8811 (Within Malaysia) or +603 2118 0188 (Outside Malaysia) if in doubt.