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Chartis Awarded “Most Efficient Insurer” For Malaysia Claims Handling

Date Published 30.05.2012
Topic Press Releases

Chartis Awarded “Most Efficient Insurer” For Malaysia Claims Handling

Chartis in Malaysia received the “Most Efficient Insurer” award for own damage claims approval turnaround time for 2011, a new honor bestowed by Malaysia’s Motordata Research Consortium (MRC). 

MRC, appointed by the General Insurance Association of Malaysia, records all motor claims received and processed market wide through the Merimen estimating system. 

Consistent market leading performance such as this is very rare and it’s a feat not gone unnoticed by MRC.

June Ng (Senior Manager) & Mageswaran Subramaniam (Senior Manager) - Motor, Personal Lines Claims
The PL Claims team working hard to deliver on their promise by delivering fast, fair and friendly service

Chartis in Malaysia received the “Most Efficient Insurer” award for own damage claims approval turnaround time for 2011, a new honor bestowed by Malaysia’s Motordata Research Consortium (MRC).

MRC, appointed by the General Insurance Association of Malaysia, records all motor claims received and processed market wide through the Merimen estimating system. Every month, MRC sends each general insurer their average turnaround time for the month and how they perform relative to their competitors. In FY 2010, Chartis Malaysia Claims was #1 compared to the competition 9 out of 12 months. Riding upon 2010’s momentum, Chartis Malaysia Claims spent all of 2011, 12 months in a row at #1 and are still #1 through the first part of 2012! Consistent market leading performance such as this is very rare and it’s a feat that has not gone unnoticed by MRC who have been directly confirmed in granting this new award to Chartis.

“We face challenges every day,” said William Wahba, Vice President and Director of Claims, Chartis, Malaysia, in a letter to his team. “To receive this wonderful news and be able to give each of you 110 percent of the credit you truly deserve is fantastic."

As part of winning this award, MRC has granted Chartis Malaysia Claims a one all-expensespaid entry into Thatcham Automotive Academy’s Vehicle Damage Assessor (VDA) Certification Program in Berkshire, England at the end of May.

Mazlinda Mohzan, Asst. Manager (PL Motor), Technical Team, has been selected to represent Chartis at the academy program.

“We are extremely delighted to receive this industry-wide recognition for consistent market outperformance on our motor claims service,” said Matt Harris, CEO, Chartis Malaysia. “We will, naturally, continue to leverage this with our business partners, and in the media to showcase our success and reinforce how we are ‘delivering our promise’ to policyholders.”

Matt stressed the importance of this win awarded to Chartis by MRC. “In the context of a crowded market which is subject to an antiquated tariff product and pricing structure, service – particularly, claims service – is the key differentiator,” he added.

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Contact : Vishal Doshi, Corporate Communications, AIG Malaysia, 603 2118 0013

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