AIG Malaysia And Firefly Join Forces To Offer Firefly Travel Protection

SUBANG JAYA, JUNE 24, 2015 – AIG Malaysia Insurance Berhad and FlyFirefly Sdn. Bhd. have officially launched Firefly Travel Protection, making comprehensive travel insurance available to Firefly customers when flight tickets are purchased online, through ticketing offices and appointed travel agents. Insurance protection will be available to travellers flying out of Malaysia and Singapore.

Firefly customers will enjoy world-class coverage, including medical benefits of up to RM75,000, travel assistance for inconveniences such as travel delays or cancellations, 24-hour worldwide emergency travel repatriation assistance, and even acts of terrorism, hijacking and natural disasters. Coverage ensures all belongings are protected against loss, damage, and delay of baggage and personal belongings throughout a trip.

Customers will also benefit from AIG’s global assistance service center, AIG Travel Asia Pacific Pte. Ltd. (Malaysia branch) , which offers immediate customer support, including medical advice from in-house doctors and nurses who are on-call 24 hours a day, 7 days a week. Travel Guard Asia Pacific is located in Kuala Lumpur and every effort is taken to ensure the services and benefits of insurance plans meet AIG’s extremely high standards in travel protection.

“At AIG, we believe every travel experience creates a lifetime of memories. As a leader and expert in travel insurance, we want to ensure that these memories are protected with exceptional assistance and customer service,” said Antony Lee, CEO of AIG Malaysia.

“We are excited to partner with Firefly as we believe that we share the same passion in giving travellers peace of mind when they go on a trip – whether it’s for business, to have fun with their families or to seek adventure with their friends,” Mr. Lee said.

Firefly’s Chief Executive Officer Ignatius Ong said, “We are honored to unveil this livery today to commemorate the launch of this partnership with one of the leading insurance organization in Malaysia. We are also proud to be working with AIG to provide Firefly passengers a wider and improved ‘Firefly Travel Protection’ package and an alternative platform for AIG to offer AIG’s Auto Insurance to the public. Firefly customers will be able to benefit from the new travel insurance package which combines an attractive price, good terms and above all excellent support in case of emergency and claims. Customers will also enjoy the convenience of purchasing auto insurance online directly through this partnership with AIG. As seasoned travellers ourselves, we know that despite our best intentions, unexpected mishaps can happen and at times like these a comprehensive travel protection plan is important. This partnership allows both Firefly and AIG the opportunity to educate passengers about the importance of concluding travel insurance when purchasing an airline ticket.”

In addition to travel insurance, customers will also be able to purchase AIG Auto Insurance through the weblink within the Firefly website. To commemorate the beginning of the new partnership, a new livery featuring Firefly Travel Protection was also unveiled at the launch event on 24 June 2015.


American International Group, Inc. (AIG) is a leading global insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

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About Firefly
Firefly, Malaysia’s Premium Short-Haul Airline began operations in April 2007. Currently, it operates a fleet of 12 ATR 72-500 and 5 ATR 72-600 turboprops out of Penang and Subang, connecting secondary destinations within the Indonesia-Malaysia-Thailand Growth Triangle as well as providing air linkages between Malaysia and Singapore. Firefly provides incredible value, convenient flight timings and excellent service to its passengers. On the ATR 72-500 and ATR 72-600 passengers are allowed 20kg check-in baggage allowance, provided complimentary in-flight refreshments, assigned seating and convenient city airports.

Firefly has received numerous awards and recognitions. In April 25, 2014 Firefly received an award for the Transportation, Travel and Tourism category. In 2012, Firefly was accorded Most Promising Brand of the Year by Putra Brand Awards. On November 15, 2011, Firefly was conferred “Superbrand” status. Other awards received include the 2010 Frost & Sullivan Value Airline of the Year award and the Green Initiative of the Year 2010 award by Leaders in Aviation in conjunction with the Doha Aviation Summit. Firefly is also recognised as the Best Brand in Aviation for the Brand Laureate.

Firefly connects with the world through Facebook, Twitter and Instagram.

For media enquiries, please contact:

Yogendra Thavakumar
Corporate Communications

AIG Malaysia Insurance Berhad

Tel: +603 2118 0007

Andrea Chong
Corporate Communications

AIG Malaysia Insurance Berhad

Tel: +603 2118 0117