Real Experiences Deserve A Real Insurer

AIG Malaysia survey reveals insurance protection costs at an average of 3% against holiday expenses

Kuala Lumpur, 16 January 2014 – AIG Malaysia Insurance Berhad announced the results of its first Travel Trend survey today, revealing that the average cost of travel insurance coverage is 3% of total travel cost*. The survey polled 600 AIG travel insurance customers over a course of 2 weeks.

Other findings revealed travellers are taking up to 3 holidays per year on average with an annual spend on travel ranging RM6,000 upwards*. In addition to this, over 65% of customers who purchased travel insurance cited that feeling protected and having peace of mind were the top two reasons for purchase*.

AIG is a leading travel insurance provider in the Region, providing travellers with world-class hassle-free coverage, encompassing medical benefits up to RM1 million in medical expense coverage; travel assistance including inconvenience such as travel delays or cancellations, 24-hour worldwide emergency travel repatriation assistance, and even acts of terrorism, hijacking and natural disasters. Customers can easily purchase their travel insurance before a trip online, directly or through a travel agent. Coverage also ensures all belongings are protected as the plan provides for loss, damage, delay of baggage and personal belongings throughout the trip.  

As part of AIG’s efforts in providing the best in customer service and assistance, AIG’s global assistance service center, Travel Guard Asia Pacific Pte Ltd offers immediate customer support, which includes medical advice from in-house doctors and nurses who are on-call 24 hours a day, 7 days a week. Travel Guard Asia Pacific, is located in Kuala Lumpur where every effort is taken to ensure the services and benefits of insurance plans meet AIG’s extremely high standards in travel protection.  

“At AIG, we believe every travel experience should create a lifetime of memories. As an expert in travel insurance, we want to ensure we protect these memories with best in class customer service and assistance. Feedback from our travel trend survey validates our leading position as a trusted and reliable insurer, giving our customers the confidence to have amazing travel experiences”, said Antony Lee, CEO of AIG Malaysia.  

Recently, AIG Malaysia launched its new travel ad campaign, which broke on 8 January this year, demonstrating the value in having an insurance specialist when looking for travel insurance coverage against the price of that coverage. The multimedia campaign asks travellers ‘Where Have You Been Lately?, cheekily supporting its message that real experiences deserve a real insurer. For more information on AIG Travel Insurance, please call [1800-88-8811], email [] or log on to [].  

*Results extracted from AIG Travel Trend Survey 2013  

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About AIG

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide propertycasualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.  

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Contact: Vishal Doshi, Corporate Communications, 603 2118 0013