AIG Expands Operations In Malaysia

Kuala Lumpur, 28 May 2012: American International Group (AIG) will further reinforce its commitment to Malaysia by making a considerable investment to expand its existing AIG operations, which provide support services to AIG businesses worldwide. 

These operations include AIG Global Services Sdn Bhd (AIGGS), an IT infrastructure service provider and Chartis Technology and Operations Management (CTOM), a shared service center for insurance and financial services and operations management.  

This expansion by both entities is expected to generate a total of over 1800 high-value jobs in Malaysia over the next 10 years, creating a global center of excellence and resulting in a critical mass of skills and experience for the broader AIG business. Employees will enjoy rewarding careers in a wide variety of professional disciplines with exposure to the insurance industry across several dimensions, geography, functions and levels of complexity. 

“Malaysia is a business location of choice for AIG and we are excited about expanding our presence in this vibrant country. With over 90 years of experience providing insurance in Malaysia, we know how attractive this environment is to a rapidly-growing company. The macroeconomic conditions, the variety of language capabilities accessible within Malaysia, and the richness of the talent in the market made Malaysia a natural choice for our location”, said Matt Harris, Chief Representative, AIG (Malaysia) and Chief Executive Officer, Chartis Malaysia Insurance Berhad.  

This initiative is closely aligned to the MSC Malaysia and MDEC strategy to support the broader Economic Transformation Programme (ETP) in its vision to transform Malaysia into a high income nation by 2020. 

“AIG has enjoyed a close partnership and support from MDEC and MSC Malaysia and is proud of its pioneer status. The ETP has also provided AIG with the foundation for infrastructure and skills, which we rely upon for a large-scale shared services organization. We are eager to move into the next phase of investment and expansion in Malaysia’, said Mr Harris.  


American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. 

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Vishal Doshi


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