Frequently Asked Question (FAQ)
It was a system error that caused this issue.
The system error was identified in Year 2020. In view of the pandemic situation, AIG decided to defer the premium correction implementation to the 1st of January 2023.
There is no action required on your side. As communicated in the letter / email you have received, the actual premium corresponding to your age will be charged to your payment card commencing 1st of January 2023 and continue on a monthly / annual basis just as what was done previously.
The actual premium corresponding to your age is stated in the letter / email sent to you.
Kindly note that the correct premium amount will be collected on your next billing / renewal commencing 1st of January 2023.
The premiums for the product you purchased changes with age. We will need to charge the correct amount according to your age.
This will commence from your next billing / renewal commencing 1st of January 2023.
This is stated in the Product Disclosure Sheet (PDS).
The premium is being corrected to reflect the actual premium as per your age. There is no change in any other product term or benefit under your policy.
Do not worry. We assure you that we will not be charging you the differences in premium accumulated for all the prior months / years. We will only be collecting the actual premium as per your age on your next billing / renewal commencing 1st of January 2023.
Yes, you can, if there is a lower plan available.
Yes, you can.
This policy helps you with your financial wellbeing when you incur medical expenses for a medical condition. We advise you to retain your policy.
Yes, you can.
However, please be reminded that any pre-existing conditions or waiting periods if applicable will start afresh with the new policy. This means any medical condition that was first diagnosed with between the purchase date of the current policy and the new policy will not be covered. We advise you to retain your policy.
The premium for your policy changes with your age.
We understand how you feel. This premium correction was supposed to take place much earlier, but AIG will only be collecting the actual premium on your next billing / renewal commencing 1st of January 2023.
You may opt for a lower plan if available, or you may choose to cancel your policy.