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Travel Alerts

The below sets out AIG’s current position for a number of Travel related Events. This page will be updated regularly and should be checked if you would like up to date information on current Travel Events.

AIG Malaysia Travel Insurance Update – 14 May 2018

Mount Merapi, Indonesia has erupted on 11 May 2018. Adi Sucipto airport in Yogyakarta was closed temporarily due to the spread of volcanic ash and local residents have been advised to evacuate.

What does this mean for your travel insurance cover?

Due to:

  1. the likely volcanic activity from 11 May 2018, (including the recent eruptions and increased seismic activity); and
  2. associated disruptions arising from such volcanic activity such as the imposition of an exclusion zone, and the raising of alert level,

a number of policy restrictions and exclusions may now be in effect. These restrictions and exclusions are operative from 11 May 2018.

In particular, no cover may be provided for losses or damages in connection with such ongoing volcanic activity and the above-associated disruptions unless the policy was issued or travel insurance arrangements were confirmed prior to 11 May 2018.

Travellers who purchased or confirmed travel insurance cover on or after 11 May 2018 may not be covered as the ongoing volcanic activity and associated disruptions would not be considered ‘unforeseeable’. This is due to, amongst other things, the activity being widely reported in the media from such date, including statements about the likelihood of future disruptions.

Where policies have been issued or travel insurance arrangements were confirmed before 11 May 2018, cover for trip cancellation and travel delay will be assessed against the wording of the policy. Please be reminded that trip cancellation benefit under most of our travel policies will only be applicable if it is necessary and unavoidable to cancel the trip due to covered event. If the scheduled transportation and accommodation is not disrupted due to covered event, trip cancellation coverage may not apply.

Before we can consider a claim or provide advice on a claim, travellers should:

  1. Confirm with their airlines that their flights have been cancelled.
  2. Contact their airlines to review alternative arrangements.
  3. Contact their travel agents or their airlines and/or accommodation providers to see what costs they will meet or amendment concessions or refunds they are prepared to provide.

As always, each claim will be considered on its merits taking into account the individual circumstances of the claim and the terms and conditions of the policy. Travellers are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed.

Policy holders are advised to check their particular policy wording for eligibility, cover entitlement and the type of expenses that can be claimed.

Please note:

      i. We are monitoring the present situation and will provide a further update(s), should the position change.
     ii. This position statement only remains applicable as long as the present circumstances prevail.

Tips for Travellers:

  • Policy Enquiries & Confirmation - If you need to confirm your policy details, please call AIG Malaysia between 9 am and 5 pm on 1800 88 8811
  • If you need Emergency Assistance please call our assistance team on +60 3 2772 5600 at any time or email