Skip Navigation?


Safeguard yourself against snatch theft, robbery, and ATM assault. You may also include burglary as an option. AIG helps you manage the growing risk of crime.

Our most popular features include

Personal Valuables Coverage

Cash Recovery
including ATM Withdrawal  

Medical Expenses Coverage


Coverage for identity theft

If your identity is stolen anywhere in the world, you’re covered up to RM10,000 for the resulting monetary loss. We’ll even pay up to RM 20,000 for legal fees and other costs you incur in Malaysia to resolve the identity theft.

Hassle Free Claims Process

We make it easy for you to claim. Lodge a police report and contact us via phone, email or mail and we will guide you through.

ATM Withdrawal Cash Recovery

You will be reimbursed for cash withdrawn by you at an ATM if forced to do so as a result of a robbery. We’ll also cover your medical expenses if you are injured during such an incident.

Personal Valuables coverage

Not only are you able to recover your cash from us, you can claim for loss of your personal valuables including jewelries, fine watches and smartphones due to snatch theft or robbery.

Downloads & Claims


The Snatch Theft Insurance policy covers the following: 
a) Loss of Cash & Valuables due to Theft/Robbery.
We will reimburse you for a maximum of 2 incidents in every 12 policy months for loss of cash and/or personal valuables due to theft outside your private residence. E.g. Snatch Theft 
b) ATM Withdrawal Protection 
Subject to formal police report being lodged, we will reimburse you for: 
i) cash withdrawn; or 
ii) cash you are forced to withdraw from your account via ATM; 
by an unknown person, provided such loss took place within 15 minutes immediately after the withdrawal. 
c) Medical Reimbursement
Medical treatment reimbursement for bodily injury due to snatch theft, robbery or assault for a maximum of 2 incidents in every 12 months. This includes in-patient and out-patient treatment. 
d) Accidental Death & Disablement 
Compensation for death or disablement within 12 months from the date of accident. 

The premium varies depending on your choice of plan.
Premiums are inclusive of Service Tax (ST) of 6%.

This cover can be purchased by any individual for themselves and their spouse between the ages of 18 to 65 years old.

Importance of disclosure:
- You must take reasonable care to ensure that all your answers to the questions are full, complete, correct and honest and to the best of your knowledge. This duty applies from the time you first signed up for the policy, when the terms are varied and at the time you renew your policy with us. 
- You also have a duty to inform AIG Malaysia of any change in the information given to us earlier before we issue the policy schedule to you, before you renew or change any of the terms of your policy. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid. 

As this plan is on monthly coverage, it is automatically renewed until: 
1. The non-payment of premium or 
2. The cancellation at your request

You may cancel your policy by giving us 30 days written notice. If payment is made on a monthly basis, your coverage will continue for the remaining period for which the premium has been paid. Coverage will terminate upon expiry of such period.

AIG Malaysia gives you 24/7 online convenience to update your policy contact information here
At your convenience, you can now do the following updates online
1. Mailing Address 
2. Email Address 
3. Contact Number

If you have any enquiries, please contact us at: 

AIG Malaysia Insurance Berhad

Menara Worldwide

198 Jalan Bukit Bintang

55100 Kuala Lumpur

Walk In Service Counter : Level 17 

Contact Information

Toll Free 1800-88-8811 (within Malaysia)

General Line 603-21180188

Fax 603-2118 0288


Operation Hours

Monday to Friday, 9am to 5pm (except Public Holidays)