Travel Insurance Claims

3 easy steps to make a claim

Step 1 : Notify AIG Malaysia immediately after the incident.   

Call us at 1800 88 8811
Complete Travel Claims Notification Form and email it to

Step 2 : Get ready the relevant supporting documents as per this claims checklist :

(a) Boarding pass and e-ticket for all claims
(b) Original medical receipts and doctor's diagnosis if medical related
(c) Letter from airline confirming the duration of flight change and reason of change
(d) Property irregularity report if your baggage is delayed/damaged
(e) Original receipts additional accommodation, transportation, communication expenses, replacement cost for lost of travel documents
(f) Police report (lodged within 24 hours) on loss related incident.

Note: We may request for additional documents depending on the nature of the claim.

Step 3 : Submit all the above to AIG Malaysia within 30 days of incident

Submit via email :


Submit via mail to the following address:

Menara Worldwide,
198 Jalan Bukit Bintang,
55100, Kuala Lumpur, Malaysia

Please note that while our intention is to handle your claim as quickly as possible, there may be circumstances in which we deem it necessary to request further documents in addition to those mentioned above. In the event this happens, we thank you for your understanding.

Download a Claim Form