(a) Boarding pass and e-ticket for all claims
(b) Original medical receipts and doctor's diagnosis if medical related
(c) Letter from airline confirming the duration of flight change and reason of change
(d) Property irregularity report if your baggage is delayed/damaged
(e) Original receipts additional accommodation, transportation, communication expenses, replacement cost for lost of travel documents
(f) Police report (lodged within 24 hours) on loss related incident.
Note: We may request for additional documents depending on the nature of the claim.
Submit via email : MYClaims@aig.com
Submit via mail to the following address:
198 Jalan Bukit Bintang,
55100, Kuala Lumpur, Malaysia
Please note that while our intention is to handle your claim as quickly as possible, there may be circumstances in which we deem it necessary to request further documents in addition to those mentioned above. In the event this happens, we thank you for your understanding.