Benefits          How to Make a Claim

3 Easy Steps To Make A Claim

As swift as our flights, our customer service staff are here to ensure that your 
claiming process is as hassle-free as possible. Follow these steps as below:
Step 1
Notify AIG Malaysia immediately after the incident.
Call us at 1800 88 8811 or complete Travel Claims Notification Form and email it to

Travel Claims Notification Form


Step 2

Attach all relevant supporting documents.

You can download claims checklist below for your reference.

Boarding pass and e-ticket for all claims

Original medical receipts and doctor's diagnosis if medical related

Letter from airline confirming the duration of flight change and reason of change

Claims Checklist Document

Note: We will request for additional documents depending on nature of the claim.

Step 3
Submit all the above to AIG Malaysia within 30 days of incident

Submit via email :


Submit via mail to the following address:

The Claims Department, 
AIG Malaysia Insurance Berhad, 
Level 17, Menara Worldwide, 
198 Jalan Bukit Bintang, 
55100 Kuala Lumpur, Malaysia

Please note that while our intention is to handle your claim as quickly as possible, there may be circumstances in which we deem it necessary to request further documents in addition to those above mentioned. In the event this happens, we thank you for your understanding.

For further inquiries, please call us at 
1 800 88 8811 or email us at

  Firefly Travel Protection is provided by AIG Malaysia Insurance Berhad (795492-W)