3 easy steps to make a claim
Step 1 : Notify AIG Malaysia immediately after the incident.
The Policyholder or Insured Person must notify the Company immediately after the event which could give rise to a claim.
(i) Call the Company at 1800 88 8811; or
(ii) Complete the Personal Accident & Health Claims Form and email it to MYPAClaims@aig.com.
Step 2 : Get ready the relevant basic supporting documents as per table below.
The Policyholder or Insured Person must prepare the relevant basic supporting documents as per the nature of claim as per table provided below.
Step 3 : Submit all the above to AIG Malaysia within 90 days of incident
The Policyholder or Insured Person must submit the claims evidence to the Company within 90 days after the event which could give rise to a claim to:
AIG Malaysia Insurance Berhad (795492-W)
Claims Department, Level 16.
Menara Worldwide,198 Jalan Bukit Bintang,
55100, Kuala Lumpur, Malaysia
Email: MYPAClaims@aig.com
Note: The Company may request for additional documents depending on nature and circumstances of the claim in which case the Company will contact the Claimant. Please refer to the terms and conditions in the Policy Wording and Schedule of Benefits for details on the coverage.
Table of basic supporting documents as per the nature of claim
Sequence Order |
Benefit |
Claim Documents |
Mandatory Document |
|
|
1 |
Accidental Death/Funeral Expenses |
|
2 |
Permanent Disablement |
|
3 |
Accidental Death On A Common Carrier |
|
4 |
Permanent Disablement On a Common Carrier |
|
5 |
Repatriation of Mortal Remains |
|
6 |
Medical Expenses Due To An Injury / Surgical Cash Allowance / Dental And Corrective Surgery |
|
7 | Daily Hospitalization Income Due To An Injury |
|
8 | Ambulance Fees |
|
9 |
Serious Burns |
|
10 |
Mobility Assistance |
|
11 |
Get Well Benefit |
|
12 |
Fractures |
|
13 |
Loan Protection |
|
14 |
Personal Liability |
|
15 |
Household Bills Protection |
|
16 |
Home Nursing Care |
|
17 |
Weekly Allowance Due To Temporary Total Disablement |
|
18 |
Alternative Medical Treatments |
|
19 |
Compassionate Visit |
|
20 |
Miscarriage |
|
21 |
Infertility or Impotency |
|
22 |
Snatch Theft |
|
23 |
Child Support Assistance |
|
24 |
Parent Support Assistance |
|
25 |
Medical Expenses Due To Specified Infectious Diseases |
|
26 | Bereavement Benefit Due To Death From Specified Infectious Diseases |
|
Download a Claim Form
- Personal Accident & Health Claim Form (Eng)
- Personal Accident & Health Claim Form (Bahasa)
- Personal Accident Claims Process FAQ
For further inquiries, please call us at
1 800 88 8811 or email us at AIGMYCare@aig.com
underwritten by AIG Malaysia Insurance Berhad (795492-W)