Contact Us

  • Head Office
  • Address

    AIG Malaysia Insurance Berhad 
    Level 18, Menara Worldwide 
    198 Jalan Bukit Bintang 
    55100 Kuala Lumpur 

    Walk In Service Counter : Level 17

    Contact Information
    Toll Free

    1-800-88-8811 (within Malaysia)
    General Line

    603-2118 0188
    Fax

    603-2118 0288
    Email

    AIGMYCare@aig.com


    Operation Hours
    Walk In Service Counter : Monday to Friday, 9am to 4.45pm (except Public Holidays)
    Customer Care Call Center : Monday to Friday, 9am to 5pm (except Public Holidays)

  • Branches
  • Kedah  
    1st & 2nd Floor, No. 20, Jalan Teluk Wanjah, 
    05200 Alor Setar, Kedah. 
    Telephone  (604) 731 7817 / (604) 733 4922  
    Facsimile    (604) 733 1750

    Penang
    No. 37A & 37B, Lebuh Pantai,  
    10300 Penang. 
    Telephone  (604) 250 2888 
    Facsimile    (604) 250 1818

    1st Floor, No 50, Jalan Limau Manis 3, 
    Off Jalan Song Ban Keng, 
    14000 Bukit Mertajam, Penang. 
    Telephone  (604) 507 5388  
    Facsimile    (604) 507 8088

    Perak
    No. 15, Persiaran Greentown 4, 
    Pusat Perdagangan Greentown, 
    30450 Ipoh, Perak.  
    Telephone  (605) 253 8812  
    Facsimile    (605) 254 0363

    Selangor
    A-13-G & A-13-1, Block A, 
    Jaya One 72A, Jalan Universiti, 
    46200 Petaling Jaya, Selangor. 
    Telephone  (603) 7960 1407/ 1417   
    Facsimile    (603) 7960 1346, 1259  

    36-1 (1st Floor), Jalan Tiara 2D/KU1, 
    Bandar Baru Klang, 
    41150 Klang, Selangor. 
    Telephone  (603) 3344 8360   
    Facsimile    (603) 3344 8361 

    Melaka
    No. 183, Jalan Munshi Abdullah (Ground Floor), 
    75100 Melaka. 
    Telephone  (606) 284 9755  
    Facsimile    (606) 284 8672

    Pahang
    No. 95, Jalan Tun Ismail, 
    25000 Kuantan, Pahang. 
    Telephone  (609) 515 8106 / (609) 514 1090  
    Facsimile    (609) 513 9113

    Johor Bahru
    G-1, 1-1, G14 & 1-14, 
    Block 3, Danga Bay, 
    Jalan Skudai, 
    80200 Johor Bahru. 
    Telephone  (607) 236 9900  
    Facsimile    (607) 235 6161

    Sarawak
    Suite G08, Ground & 1st Floor, Crown Towers, 
    No. 88 Jalan Pending, 
    93450 Kuching, Sarawak. 
    Telephone  (6082) 343 388   
    Facsimile    (6082) 343 111

    1st Floor, Lot 1264, Centre Point, 
    98000 Miri, Sarawak. 
    Telephone  (6085) 416 634 / (6085) 436 361  
    Facsimile    (6085) 419 455

    Sabah
    No. 33, 1st Floor, Jalan Karamusing, 
    88000 Kota Kinabalu, 
    P.O. BOX 11005, 
    88811 Kota Kinabalu, Sabah. 
    Telephone  (6088) 234 711 / (6088) 233 590   
    Facsimile    (6088) 234 278

    Ground Floor, AS TB4536, LOT 61, 
    1st Floor, Ba Zhong Commercial Center, 
    Jalan Damai, Tawau. P.O. BOX 1046,  
    91008 Tawau, Sabah. 
    Telephone  (6089) 774 765    
    Facsimile    (6089) 763 812
  • Complaint Process
  • Step 1: Complaint Detail
    We are committed to providing efficient and effective services in handling your feedback and complaint. You can file your feedback or complaint via the following channels. Write to us at:

    AIG Malaysia Insurance Berhad 
    Complaint Handling Unit

    Service Counter 
    Level 17, Menara Worldwide 
    198 Jalan Bukit Bintang 
    55100 Kuala Lumpur

    Complaints Handling Personnel : Roshida Bt Che Soh

    Contact Information

    Toll Free                   1800-88-8811 (within Malaysia)
    General Line           603-21180188 
    Fax                            603-2118 0288 
    Email                         AIGMYCare@aig.com

    Operation Hours
    Monday to Friday, 9am to 5pm (except Public Holidays)

    or visit our Head Office or any of our Branch Office as stated above.

    Step 2: Acknowledge Complaint
    We will acknowledge receipt of your feedback within three working days whilst we look into the matter you raised. We will contact you for further information if required within seven working days and for straightforward cases, provide you with a full reply within 14 working days.

    Step 3: Review by External Body
    If the outcome of your complaint is not handled to your satisfaction, you can write to:

    The Financial Mediation Bureau
    Level 25, 
    No. 4, Jalan Sultan Sulaiman, 
    50000 Kuala Lumpur
    Phone    :   03- 2274 2811 
    Fax         :   03-2274  5752 
    Email      :   enquiry@fmb.org.my

    or

    Bank Negara Malaysia
    Laman Informasi Nasihat dan Khidmat (BNMLINK) 
    (Walk-in Customer Service Centre) 
    Ground Floor, D Block, 
    Jalan Dato' Onn 
    50480 Kuala Lumpur

    Phone    :   603 2698 8044 extension 8950 / 8958 (BNMLINK general line)  
                        Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

    Contact Centre (BNMTELELINK)
    Laman Informasi Nasihat dan Khidmat (LINK) 
    Bank Negara Malaysia 
    P.O. Box 10922 
    50929 Kuala Lumpur

    Phone    :  1 300 88 5465 (1-300-88-LINK) or (Overseas: 603 2174 1717) 
    Fax         :  603 2174 1515 
    E-mail    :  bnmtelelink@bnm.gov.my
                       Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

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