Operating Hours Update

As we continue to monitor the spread of COVID-19 globally, the safety and well-being of our employees, agents and customers remain our top priority.

As a precautionary measure, all physical AIG branches and our Menara Worldwide office will remain closed until further notice. However the entire AIG team, including our Customer Service teams, continue to operate and can be reached via:

  • For all other enquiries, please contact us at:

We thank you for your understanding and look forward to continuing to meet your insurance needs.

The AIG Malaysia Team

Updated: July 1, 2021

Contact Us

Toll Free : 1800 88 8811
Fax : 603-26854896
Email : AIGMYCare@aig.com

Operation hours:
Monday to Friday, 9am to 5pm (except public holidays)

Office Addresses

Kuala Lumpur (Head Office) Address

AIG Malaysia Insurance Berhad
Menara Worldwide
198 Jalan Bukit Bintang
55100 Kuala Lumpur.
Get Directions

Temporarily Closed

Branches Address

Operating Hours


1-02-14, 1-02-15 & 1-02-21 E-Gate,
Lebuh Tunku Kudin 2,
11700 Gelugor, Penang.
Get Directions

Temporarily Closed

1st Floor, No 50,
Jalan Limau Manis 3,
Off Jalan Song Ban Keng,
Taman Limau Manis,
14000 Bukit Mertajam, Penang.
Get Directions

Temporarily Closed

No. 15, Persiaran Greentown 4,
Pusat Perdagangan Greentown,
30450 Ipoh, Perak.
Get Directions

Temporarily Closed

A-13-1, 1st Floor, Block A,
Jaya One 72A, Jalan Universiti,
46200 Petaling Jaya, Selangor.
Get Directions

Temporarily Closed

36-1 (1st Floor), Jalan Tiara 2D/KU1,
Bandar Baru Klang,
41150 Klang, Selangor.
Get Directions

Temporarily Closed

No. 183, Jalan Munshi Abdullah (Ground Floor),
75100 Melaka.
Get Directions

Temporarily Closed
Johor Bahru

No. E-3-5, Block E,
Pusat Komersial Bayu Tasik Persiaran,
Southkey 1, Taman Kota Southkey,
80150 Johor Bahru, Johor Darul Takzim
Get Directions

Temporarily Closed

D-23-2 & D-23A-2 (2nd Floor),
Block D, Unit 23 & 23A,
KK Times Square,
Phase 1 Coastal Highway,
88100 Kota Kinabalu, Sabah.
P.O. Box 11005
Get Directions

Temporarily Closed

Suite G08, Ground & 1st Floor, Crown Towers,
No. 88 Jalan Pending,
93450 Kuching, Sarawak.
Get Directions

Temporarily Closed
1st Floor, Lot 1264, Centre Point,
98000 Miri, Sarawak.
Get Directions
Temporarily Closed

Media Enquiries Contact

For media enquiries, please contact:

Corporate Communications
AIG Malaysia Insurance Berhad
Email: CorporateCommunications@aig.com

Complaint Process

Step 1: Complaint Detail

We are committed to providing efficient and effective services in handling your feedback and complaint. You can file your feedback or complaint via the following channels. Write to us at: 

AIG Malaysia Insurance Berhad 

Complaints Handling Unit

Service Counter 

Level 17, Menara Worldwide 

198 Jalan Bukit Bintang 

55100 Kuala Lumpur 

Contact Information

Toll Free                   1800-88-8811 (within Malaysia)

General Line           603-21180188 

Fax                            603-26854896

Email                         AIGMYCare@aig.com

Operation Hours

Monday to Friday, 9am to 5pm (except Public Holidays)

or visit our Head Office or any of our Branch Office as stated above. 


Step 2: Acknowledge Complaint

We will acknowledge receipt of your feedback within three working days whilst we look into the matter you raised. We will contact you for further information if required within seven working days and for straightforward cases, provide you with a full reply within 14 working days. 

Step 3: Review by External Body

If the outcome of your complaint is not handled to your satisfaction, you can write to: 

Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)

Level 14, Main Block, Menara Takaful Malaysia,

No. 4, Jalan Sultan Sulaiman,

50000 Kuala Lumpur

Phone    :   03 - 2272 2811 

Fax        :   03 - 2272 1577

Email     :   enquiry@ofs.org.my


Bank Negara Malaysia

Laman Informasi Nasihat dan Khidmat (BNMLINK) 

(Walk-in Customer Service Centre) 

Ground Floor, D Block, 

Jalan Dato' Onn 

50480 Kuala Lumpur

Phone    :   603 2698 8044 extension 8950 / 8958 (BNMLINK general line)  

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday) 


Contact Centre (BNMTELELINK)

Laman Informasi Nasihat dan Khidmat (LINK) 

Bank Negara Malaysia 

P.O. Box 10922 

50929 Kuala Lumpur 

Phone    :  1 300 88 5465 (1-300-88-LINK) or (Overseas: 603 2174 1717) 

Fax         :  603 2174 1515 

E-mail    :  bnmtelelink@bnm.gov.my

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Customer Service Charter

Click here to download our Customer Service Charter.